You will be emailed a tracking number once you have ordered your item. If you are awaiting your order, please check your tracking number which you can also access via your account when you made the purchase.  Please allow approx 9 days. After your order is shipped, it can take up to 48hrs for the tracking to update.  

If you have waited 48hrs since your item has still not been updated, please contact through the contact page and customer services will assist.  

Please can you check your email was correct when ordering. You may have received your tracking number within your spam/junk folder. You can log into your account or check through the Shop App. If you have verified you haven’t received a tracking code, please message through the contact page and customer services can re-send it to you. 

Tracking an item is simple, please use the Shop App, you can download this via a link within your account or the link at the bottom of the home page. Updated tracking details will be easy to view once logged in.

You have up to 14 days to return your item if it is unwanted once you have received it. It needs to be in pristine condition with the ability to be re-sold as new (earrings are not included within returns policy). Customers are subject to the costs of shipping and cannot be reimbursed. All returns must have a tracking number provided as transit will be monitored. A full refund will only be given once the item has been received and is in perfect condition. Payments are subject to a full refund to the original payment method excluding the return costs. Store credit is offered as a full refund or exchange as an alternative. You can access your store credit within your account when you purchase an item.   

Customers are subject to making sure the item is sent back in pristine condition using an appropriate carrier which can safely package the item. If an item is received damaged that was claimed to be in pristine condition, photos will be sent of proof and you will only have the option to have it replaced. Note: Customers are subject to the costs for the return delivery and is not reimbursed. 

Please note that earrings cannot be returned due to hygiene policy as they cannot be resold with stated “Final Sale” within the description. Even if you receive the item and state they have not been worn, the sale is final and cannot be offered a refund or exchange. Please make sure you select the correct design and colour before purchasing.  

All items are shipped free worldwide. Shipping further distances may incur a longer wait for delivery.

Payments are accepted through standard methods: Visa/Mastercard/American Express/Maestro/Discover/UnionPay/Diners Club/Shop Pay/Apple Pay/Google Pay/PayPal 

All are secured directly through each bank method of transaction 

If your item is being held in customs, you should first check your tracking information to confirm the status. If you find that it is being held at a customs office then you'll need to contact your local customs office customer services for further information. It maybe necessary to clear customs, which may include providing additional documentation or paying any required duties and taxes. It is the responsibility of the customer to pay these fees and will not be subject to reimbursement. If any further documentation is required, please message through the contact page with your order number for assistance.

If your item is received damaged from occurrence during transit, please take photos of the damage and send to info@sophistiques.com with your order number and details of the damage. Once verification from the supplier for a replacement has been confirmed, it will be sent to you as soon as possible. Please allow for approx 9 days delivery. Your frustration is understood and customer services will be in contact with you to assist the issue. If you decide not to have a replacement, a full refund or store credit is offered once verified with the supplier.

If your item had received a tracking number within your emails and you receive notice that there is an issue with its transit or the item had not been delivered yet it was stated as delivered, please message through the contact page and customer services will confirm the status. If verified the item has been lost within transit, a replacement will be sent. Please allow approx 9 days for re-sent item/s. Your frustration is understood and customer services will be in contact with you to assist the issue

Once you have placed the order and received an email confirmation of the details, you have up to 12hrs to cancel the order. If verified the item has not been dispatched a full refund to the original payment method will be processed. Please allow up to 5 business days for the credit to be appear within your account. If you cancel after 12hrs, the item may have already been dispatched which by then the process of delivery cannot be stopped and will then be subject to the returns policy. Please confirm your item before purchasing or size/colour and design. If you have any enquiries, you are more than welcome to contact info@sophistiques.com and customer services can assist with any item to verify before you purchase. 

A full refund to the original payment method can only be given when an item is cancelled within 12hrs of the purchase but only if the item has not been dispatched. If confirmed via the supplier you will be processed a full refund to the original payment, please allow up to 5 business days for the credit to appear within your account. If you have sent a cancellation after this time and the order has been dispatched, your item will be subject to the returns policy.

Once returned in pristine condition, you will be offered a full refund excluding shipping costs or alternatively be given store credit which you can use for further or future purchases. 

All items are measured with a US size criteria. Details and dimensions within each item's description can assist your correct size. If there isn’t enough details, please message through the contact page with your requested product size and further information of what your requirements are, which then can be verified via the supplier. There are additional size charts for some items that can be used to aid added within the photos.

If you have ordered a sized item that is incorrect, you can return the item for exchange. Please read the returns policy for return shipping requirements. Customers are subject to the costs of the return delivery and will not be reimbursed. If you need information confirming size with further details, please message on the contact page and customer services can assist.  

Note: Earrings cannot be accepted for return for refund or for exchange due to the hygiene policy. It is subject to a final sale even if the item has not been used. All earrings have been marked ‘Final Sale’ within the descriptions.  

If you have ordered within the UK and you find the item you have ordered and received is not fitting for your taste or requirements, you can return the item for an exchange or for store credit where you can find a further product that would be more of your fitting. The item/s need to be sent and received within 14 days of the delivery in perfect resalable condition.

Returns that are received in pristine condition. Item/s cannot be reimbursed for the return shipping costs.

If an exchange is not wanted, a full refund can be offered to the original payment excluding shipping costs or alternatively store credit can be offered, please check the item details before purchasing. You can contact via the contact page for further details regarding the product before purchasing to confirm the item is fitting for your requirements.

Mistakes can happen! If you have received an item that wasn’t what you purchased, please contact info@sophistiques.com and customer services will endeavor to rectify the issue as quickly as possible with you. If you find that orders are not complete in delivery, please check the tracking as there may be separate statuses for each item's transit therefore some items may arrive quicker than others. If one or more item from a bulk order has not arrived, there may be different shipping methods with multiple suppliers and there could be different delivery times for specific items ordered.  

Coming soon!

Each item is specially sourced for its quality and lasting materials. If you however find an issue with an item you purchased, please send photos to info@sophistiques.com and the matter will be looked into for a replacement of the item once investigated.